RETURN POLICY

While we are confident that you will be satisfied with your purchase, because most of our pieces are made to order, all sales are final. We cannot exchange it or return it under any circumstances;
If the item you purchased does not fit, we can usually adjust one size up or down at a charge of 30 euros if you email us to hello@eivjewelry.com within five days from the day you receive the order;
Sometimes we can exchange your product for another one. However this is determined on a case by case basis. Should you be dissatisfied with your purchase and wish to exchange it for another one, please email us to hello@eivjewelry.com within five days from the day you receive the order;
Please note that you are responsible for shipping costs associated with any returns. The product must be returned in the same condition , i.e. intact, undamaged, unused, unaltered and with its original seal, quantity and packaging as it is received.
If the product is visibly damaged during shipment, you must refuse the package upon receipt.